Customer Service Representative - Chengdu ID

岗位职责

KEYRESPONSIBILITIES-AdministrativeSupport:-OfficeSupportFunction:-Handlinginboundcustomerinquiriesviaphone,email,andchatinaprofessionalandtimelymanner-EnterandmaintainimportantcustomerdatainCRMsystemandcompanycustomerportal-Processcustomerordersasperstandardorderprocess-Monitormaterialsavailabilityagainstcustomerdemand.Coordinatewithrelevantcommercial,supplychainandcreditpersonneltocompleteorderfulfilmenttasksontimelybasis-Providingaccurateinformationaboutproducts/services-Resolvingcustomercomplaintsandissues,escalatingtomanagementwhennecessary-Processingordersinaccordancewithcompanypolicies-Maintainingacomprehensiveunderstandingofourproducts/servicestoeffectivelyaddresscustomerneeds-Translateorproof-readfore.g.productinformation,sales&marketingtools,technicaldatasheets,testreports,marketinformationetc.-Collaboratingwithotherdepartmentstoensureseamlesscustomerexperiences-SupportinLocalMarketingServices:-Supportandparticipationinpromotionactivities(internalandexternal)incoordinationwiththesupervisorandtheMarketingresponsibletopromotethebrandcompanyandthecompanyproductrangeandtofostersapositivemarketdevelopmentofcompany(e.g.preparationofcustomerpresentations,marketingcampaigns,socialmediasupport,representingcompanyinpromotionevents,inexhibitionsorothermarketingactivities)-Supporttheplanning,preparationofcustomervisitsaswellasexhibitions-ClientHospitalityManagement:-ClientHospitalityManagementfornationalandinternationalguests(arranginginvitations/customervisitorganization/supportinevent)-TravelManagementSupport:-SupportinbusinesstrippreparationsfortheSalesTeamandothercompanyemployeesinclosecoordinationwiththesupervisor-OthertasksassignedbytheSupervisor-Compliance:-IT-ComplaintWorkingBehavior:-ShapingawarenessofemployeestoworkinaccordanceottheITsecurityregulations-ObligationtoworkviacompanyITplatformsonlyforsecure,comprehensiveandtransparentinformationexchangeandtoavoidanyactionsthatmightviolatecompanyITsecurityordataprotectionregulations(clarificationincaseofdo