Guest Relations Officer (GRO) 客户关系主任

岗位职责

RESPONSABILITIES:Tohavebasicknowledgeonthefood/beverage/serviceprovidedbyCaféDiorFollowallCaféDiorservicestandardsInsurethesmoothnessofservicewithon-timesetupEnsurerestaurantmiseenplaceandsetupwithstandardsConveyapositiveimageoftherestaurantthroughprofessionalismandgoodattitudeRelayinformationtodirectsupervisorEnsuregeneralmaintenanceofworkingareaandrestaurantEnsurethatallmaterials,equipmentandfurnituresareproperlyusedandregularlycleanedEnsurethatrestaurantstandardsandpoliciesareexplainedtohostessesandarecorrectlyappliedLeadandsuperviseateamofhostesses-operatorsGeneraterevenuebyexcellinginreservation'scontrolManagerestaurantdailyreservationsArrangefloorplanandmaximizeroomcapacityOptimizetheguestsfluxandcommandtheservicetempoEnsuregoodcommunicationandrelationwithguestsEnsuregoodandsmoothinternalcommunicationHandlelargegroupbookingsandeventsMaintainguest'sdatabaseHandleguestspecialdemandsandcomplainsSKILLS:HardworkerandpassionateEnthusiastic,courteous&helpfultocolleagues&customersPerfectgroomingAmbitiontoprogresswithinagrowingcompanyTeamworkorientedExcellentcommunicationskillsinEnglish,bothverbalandwrittenareessentialStrongsenseofresponsibilityStrongorganizationalskillswithgreatattentiontodetailsStrongLeadershipManaging,motivatingandtrainingyourteamadequatelyAbilitytoworkunderpressureComputerskillsarenecessarytoenterreservationinformationandmakereportsAbilitytodemonstrateexcellentleadershipskillswithgoodexperienceindevelopingyourteamREQUIREMENTS:2Yearscommitment2monthsprobationBeabletoworkforflexiblehoursFluentEnglishspeakingandwriting1yearexperienceatsamepositioninwesternrestaurantGraduatedinHospitalityindustryMicrosoftOutlook/Excel/Word知悉CaféDior提供的菜品、饮料知识贯彻CaféDior的服务标准按照标准完成菜单、前台的卫生清洁确保按照餐厅的标准完成准备工作通过专业的良好的职业态度传达餐厅的正面形象汇报相应信息给直接上级领导正确地使用餐厅设施器