Expert, Quality Services (Product Complaints)

岗位职责

AboutusAtSanofi,wechasethemiraclesofsciencetoimprovepeople’slives.Allourdecisionsaretakenwithourmostimportantstakeholderinmind–thepatients.Havingarichhistoryofinnovationthatdatesbackover100years,Sanofimorethaneverstaystruetoitscommitmenttotransformthepracticeofmedicinebyprovidingpotentiallylife-changingtreatmentsandtheprotectionoflife-savingvaccinestomillionsofpeople.Thishistoryincludesthe***treatmentsformanyrarediseasesandtheestablishmentofstandardsofcareindiabetesandcardiovasculardisease.Sanofi’scommitmenttopublichealthhashelpedprotecthundredsofmillionsofpeoplefrominfluenzaeveryyearfordecadesandpushedpoliotothebrinkoferadication,whileitsscientificvisionhasledtobreakthroughinnovationsinthetreatmentofinflammatorydiseases.~43.07BnNetSalesFY23~90countries~91Kemployees~59manufacturingsites~20R&DsitesOurteamandyourroleTheRegionalHubManufacturing&Supply(M&S)ServicesisresponsiblefordeliveringandsupportingM&SteamsinpartnershipwithBusinessandDigital,anddrivepriorityandtransformativeinitiativesacrossM&S.TheteammembersofRegionalHubM&SQualityServices(ProductComplaints)willactaspartnersincarryingouttasksandfulfillingresponsibilitiestosupportidentifiedandestablishedglobalqualityprocessestotheGlobalhub.TheRegionalHubProductTechnicalComplaintsteamhandlesintakeactivitiesofcomplaintprocessing.KeyAccountabilitiesCommonresponsibilities:●HandleProductTechnicalComplaints(PTC)formedicaldevices,pharmaceuticalproducts,biologics,andcombinationproducts,ensuringcompliancewithregulatorystandards.●Collaboratewithinternal/externalstakeholdersviaCrossfunctionalteams,CustomerService,MedicalInformation,Pharmacovigilance,SalesAssociates,Regulatory,CommercialOperations,Legal,andRiskManagementdepartmentsforcomplaintmanagement.●Ensuretocompletealltraininginatimelymanner.●Processintakeforcomplaintsandevaluate,ensuringtimelyprocessingandclosureofthecomplaints.●Participateinad-hocmeetingsforproduct-specificcomplaintissuesandprovidefeedbackonc