岗位职责
KeyGoals&Objectives61Establishesrelationshipswithkeycustomers(travelagentsanddirectconsumers)toachieveourCorePurposeaswellasmaintainallestablishedperformancestandards.61Consistentlyachievesexceptionalperformanceratingsoncallandemailobservations.61Consistentlyachievestheestablishedcallandemailstandards.61Achievestheyearlynumberofenrollments/renewalsforLeadersClubmembers.61Achievessetresponsetimetoclients.Responsibilities61Answersinbound/outboundtelephonecallsfrom/tovariouscustomersandprovidesinformationtosecurehotelreservations.Assistswithservicerequeststhatdriveincrementalrevenuetoourmemberhotelsandbuildscustomerloyalty.61AssistChinacolleagueswithworkoverflowasrequired.61Processesreservationrequestsandserviceinquiresthatarereceivedviaemail.61Followupwithcustomersonatimelybasisonspecialrequests,androom/raterequests.61PresentthefeaturesandbenefitsoftheLHWbrandwhileinteractingwithcustomersthroughpersonalizedconversations.61MaintainasoundunderstandingandadheretoallLHWpoliciesandprocedures.61Activelyparticipatesinteammeetings.61Compiledataanddistributesreportsforadditionalhandlingifrequestedbytheirsupervisor.61ActionLeadersClubupgraderequestsinatimelymanner.61IdentifypotentialfornewLeadersClubmemberacquisition.61ActionLeadersClubenrollmentsandrenewals.Requirements&Experiences61Pleasantdispositionwithstrongcommunicationskillsandattentiontodetail.61Hospitality,travel,luxury,internationalexperiencepreferred.Skills&Abilities61Proactivewithinitiativeandastrongsenseofurgency61Keeneyefordetailandmeticulousinfollowup61Teamplayerandakeenlearnerwithexcellentinterpersonal&organizationskills61Systemsavvyandpossessesgoodcomputerskills(i.e.MSOffice)61AbilitytodemonstrateLHWcorevalues.61Professionalandpolishedpresence61Abilitytoinfluenceandbuildtrust.61Strongproblem-solvingskillsandabletomakesounddecisions61Strongcommunicationskillsbothwrittenandverbal.61Abilitytoworkwellunderpressureandwithintightdeadlines.职能类别：客服专员/助理关键字：
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