宾客关系经理、礼宾主管、前台接待

岗位职责

宾客关系经理GuestRelationsManager我们位于重庆南岸区的五星级酒店正在寻找一位优雅大方且有工作经验的酒店形象大使加入团队。Ourwell-established5starhotelinNan’anDistrictinChongqingislookingforanelegantandsophisticatedambassadortojoinourteam.宾客关系经理是特有的代表性标志。她欢迎、会见和告别酒店客人，并负责与所有客人的沟通，提供***质量的服务标准，出席酒店品牌宣传活动并担任贵宾联络员。TheGuestRelationshipManagerisaniconicsymbolofourhotel.Shewelcomes,meetsandfarewellshotelguestsandisresponsiblefortheoverallguestcommunicationprovidinghighestqualityservicestandards,attendshotelpromotionactivitiesandactsasVIPliaisonleader.如果你有良好的英文沟通能力，商务礼仪接待工作经验，国际五星级连锁酒店前厅工作背景，请将您的简历发送到以下邮箱。IfyouhavegoodEnglishcommunicationskills,businessetiquettereceptionworkexperienceandFrontOfficebackgroundofinternationalfive-starhotels,pleasecontactuswithyourlatestresume.礼宾主管ConciergeSupervisor为客人运送行李Transportguestluggage.协助客人寻找遗失的行李Assistinlocatingguest'slostluggage.能够准确为客人行李加标签，存储并能准确的从行李房找到客人行李Correctlytag,storeandretrieveluggagefromholdingroom.在引领客人去房间时，能识别和解释酒店的设施和特色Identifyandexplainhotelfacilitiesandfeaturestoguestswhileescortingthemtotheirroom.辨别靠近客房的安全出口，解释指定房间的安全设施Identifyfireexitclosesttoguest'sroomandexplainsafetyfeaturesofassignedroom.为客人演示房门钥匙的的使用方法Demonstrateuseofroomkeytoguests.将客人的行李放在房间指定区域Placeguestluggageinsideroom.确定并解释客房的设施设备其中包括Identifyandexplainguestroomfeaturestoincludeuseof:空调/热量控制开关Airconditioning/heatunitsandthermostatcontrols熟知