1. Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests
Offer telephone service according with hotel's image, receiving and forwarding of all information pertaining to the department. Take responsibility for all the typing and filing of department documents. Manage guest centre belongings.
Assist to ensure that the RB&E activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
协助确保餐饮部活动符合各自的公司战略,并在适当情况下实施酒店行动。
Oversee the preparation and update of individual Departmental Operations Manuals.