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1.以专业水平回复电话,就任何与电话有关的服务,如唤醒服务,提供帮助
Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.
2.确保将所有长途电话留言实时递送至酒店客人处
Ensure all overseas messages are delivered to the hotel guests promptly.
3.确定所有相关设备运转良好,包括电话系统,所有长途电话的计算机打印输出,数据转换的接口系统,语音信箱系统,唤醒电话系统以及电话等候音乐系统等。若出现反常情况应立即通知宾客服务经理或主管
Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the call accounting interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. Report any irregularities to the Guest Service Manager or Supervisor at once.
4.确保在出现紧急情况诸如火灾,炸弹恐吓时立即通知相关员工
Ensure all respective associates are informed at once in case of emergency, such as fire, bomb threat.
5.处理客人的投诉电话并向宾客服务中心经理、主管汇报每日事务和异常情况
Handle guest complaints and report daily occurrence and irregularities to the Service center Manager / Supervisor.
6.完成公司领导交办的其他工作
To follow up other tasks which assigned by superior.
土主 (重庆市沙坪坝区文广大道18号附2号) 查看地图
重庆领创逸品酒店管理有限公司
重庆融创文旅城酒店群位于重庆西部新城中心区融创文旅城湖心岛之上,由三家酒店以及一个国际会议中心组成。
重庆山前宋品酒店是结合宋韵元素打造的中式院落别野酒店品牌,酒店共有78间联排私家汤池庭院。
重庆融创施柏阁酒店是源自德国的超高端酒店品牌,其特有的独立阳台更是让宾客们不出房门便能感受到园林及湖景的魅力。
重庆融创永乐半山酒店亲子出行首选,其特色主题儿童客房及儿童俱乐部为亲子出游提供欢趣的互动空间
一经录用,包吃住,五险一金,带薪年假,提供融创文旅城内部晋升和调动培训与发展。
面试地点:重庆沙坪坝区文广大道18号融创施柏阁酒店人力资源部
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