Is responsible for maximisation of room sales and revenue for the Hotel and Company.
Takes reservations and operates systems in accordance with minimum company standards.
Fully conversant in the use of Spirit and Hotel’s property management system, Reserve 2.
Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the Hotel and Company.
Knowledgeable with Hyatt hotels &amp;amp; resorts products in order to effectively promote them to guests.
明智有效地对客人促销Hyatt 酒店 &amp;amp; 渡假胜地的服务项目。
Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries.
Ensures the Assistant Manager-Reservations are kept informed of all developments within the department.
Accepts and confirms customers’ requests for accommodation at Hyatt Hotels &amp;amp; Resorts, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number
Reports for duty punctually wearing the correct uniform and name badge at all times.
Provides courteous and professional service at all times.
Willing to attend hotel training sessions as scheduled to improve skills and knowledge.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules &amp;amp; Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health &amp;amp; safety.
Ensures high standards of personal presentation &amp;amp; grooming.
Maintains positive guest and colleague interactions with good working relationships.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
解放碑 （重庆渝中区邹容路68号解放碑凯悦酒店） 导航